Customer Care 24/7
An available and responsive customer care service, to support every company on the path towards efficiency.
An available and responsive Customer Care service, to support every company on the path towards efficiency.
The Customer Care service responds to the user's needs, assisting and supporting them during their use of our software, and thus accompanying them along the path towards digital efficiency.".
We consider it an important and strategic activity, crucial in many sectors, such as industrial and healthcare, where the Help Desk's ample availability and timely responsiveness are key to a quality service.
This is why Onit dedicates an entire team of professionals to Customer Care, active 24 hours a day and 7 days a week to provide the support requested with clarity, professionalism and responsiveness in problem solving according to standards guaranteed by the different Service Levels Agreements (SLA).
- Help Desk structured with dedicated teams of professionals
- Ticketing system to track information exchanges
- Guaranteed timing of taking charge of the report
- Guaranteed response times to blocking problems
- Coverage up to 24 hours to assist staff on night shifts
- Up to 24/7 coverage to assist businesses that never stop
Onit's Customer Care service will be by your side
Our team of professionals guarantees assistance and support for the use of the On.Plant suite, 24 hours a day and 7 days a week. Contact us now for more information.