Courier Software integration for better logistics Flow: REPA case study
Strengthen shipping processes with On.Plant/Courier management Software
Leading in high-tech parts distribution
REPA, A Parts Town Unlimited Company is Europe's leading distributor of spare parts for catering equipment, coffee machines, vending machines and household appliances and is a trusted partner of major equipment manufacturers. REPA is made up of several European vertical and sectorial companies with over 40 years of experience in the market: REPA Italy, REPA France, REPA Germany, REPA Iberia, ATEL and Big Warehouse.
With the broadest portfolio in the industry and a commitment to the fastest possible delivery, REPA provides each customer with the right part, at the right time, anywhere.
Specifically, REPA Italia has about 7,000,000 catalog items with over 70,000 products in stock. The company guarantees an innovative and high quality service to all its customer service centers located in 96 countries around the world, also through the use of reliable and efficient courier delivery management software.
275
employees
98 million
in turnover
700/day
courier shipments
Customer need
New courier management software to optimize logistics flow
REPA has a considerable number of items to manage and market worldwide, and the needs that led them to rely on Onit stemmed from the need to improve and streamline business activities related to shipping and courier management.
To meet these needs, REPA needed a dedicated software that would improve communication with its many national and international couriers, optimize the logistics flow in the warehouse, and manage and automatically generate labels for shipments, a task that was previously delegated to the ERP.
On.Plant solution
Courier: the shipping process optimization system for courier management
As a result of the need to strengthen and streamline the company's operations, Onit began to study some technological proposals for REPA, culminating in the decision to adopt Courier software for courier management, which REPA uses extensively both in the Italian logistics center and in all the other distribution centers of the group.
Courier, software from the On.Plant platform, enables improved shipment flow by becoming the single point of contact for operators to process all orders arriving at the warehouse in a matter of moments. It also allows shipments to be tracked by providing an email with a dedicated link to the end customer so that the order can always be followed step by step until delivery.
There are numerous logistic services that have been integrated in Italy (TNT, FEDEX, DHL, BRT, FERCAM, UPS, GLS and Poste Italiane, among many others), and in the future other logistic services that operate in countries such as Spain, France and the UK will also be implemented, since once approved by REPA, the Courier Management Software will then be extended to other foreign logistic centers.
Not only courier management software: the other possibilities that On.Plant offers for logistics
The logistics management process is constantly changing, and shipping and supply chain companies need to keep up. The number of items in warehouses is growing, demand is increasing, and fulfilling orders quickly can become more complex. To manage this change, it is important to rely on a logistics and shipping software suite that can support real-time inventory management and optimize the flow of materials and resources in the warehouse.
On.Plant is the software suite that enables companies to implement a strategic path towards warehouse efficiency. In addition to the courier management software, the software modules that complement the suite in the area of warehousing are:
- WMS - Warehouse Management System: software that monitors all warehouse operations to optimize warehouse management processes;
- Voice Picking: integrated voice recognition technology useful for communication between warehouse systems and the picker;
- Pick-to-Light: integrated technology that uses light devices placed at locations to highlight items for the operator;
- IMS - Inventory Management System: inventory optimization system using artificial intelligence algorithms for production planning;
- Proof of Loaded Truck: software that captures photos of the goods just loaded onto the truck, acting as a deterrent to reduce complaints from consignees for damaged packaging or quantities received that do not match the order.
By integrating a software suite like On.Plant, companies can realize a number of benefits that make it easier to organize logistics processes: reduced labor costs in the warehouse; faster order fulfillment; reduced waste, shipping errors, and customer returns; and reliable, real-time inventory tracking. Learn more about On.Plant and its logistics and supply chain software solutions.
Achievements
Automate and optimize shipment tracking with Courier Software
Integrating Courier software with the company's ERP and e-commerce sites has enabled REPA to centralize and automate shipment management and simplify communication with all couriers.
Courier management software has also brought other important benefits, such as:
- reduced shipping costs through process efficiency;
- automatic pick-up: the system automatically books the pick-up of shipments;
- tracking of all orders from a single interface accessible even to the end customer;
- single, comprehensive point of communication with domestic and international couriers.
In addition, Courier delivery management software has also solved the business need for automatic production of order labels: based on courier specifications, parcel labels are produced in various formats and accompanying documentation is also provided for different types of shipments (domestic, EU, non-EU).
The development and integration of Courier software has led to an improvement in REPA in terms of innovation, functionality and productivity, strengths that make the group very competitive in the market.
